User Agreement

PUBLIC OFFER AGREEMENT

of the M416 Online Store

This agreement defines the terms of interaction between the Buyer and the Seller when ordering and purchasing goods (services) on the website https://m416.com.ua, as well as with the Administrator — when viewing or using the website and mobile application.

By using the Site, the Buyer unconditionally accepts this agreement in full, agrees to comply with its terms, and is responsible for any consequences of not familiarizing themselves with it.

1. Terms

  • Site — the official website of the M416 online store, located at https://m416.com.ua, through which the Buyer has the opportunity to view available goods, read their descriptions, place an order, or use other available services.
  • Administrator — the person or group of persons who own and/or manage the Site.
  • Buyer — any individual or legal entity who uses the Site to order, purchase, or receive goods/services from the Seller.
  • Seller — the business entity responsible for selling goods presented on the Site and for fulfilling orders placed by the Buyer.
  • Goods — any product or service presented on the Site that the Buyer can order and pay for.
  • Order — a correctly completed request from the Buyer to purchase goods from the Site, addressed to the Seller.
  • Personal Account — a personalized interface of the Site that provides the Buyer with access to order history, personal data, and other functions after registration or authorization.
  • Offer — this agreement, which is a public offer in accordance with applicable law.
  • Acceptance — the Buyer's full and unconditional acceptance of the terms of this offer by performing actions aimed at purchasing goods on the Site.

2. General Provisions

  1. This agreement is a public offer and contains all the essential terms of a contract of sale. It is binding upon acceptance and does not require a signature by the Buyer.
  2. The Seller reserves the right to amend this Agreement without prior notice. The updated version will be published on the Site and comes into effect from the moment of its publication.
  3. The Buyer confirms that they are familiar with the terms of this Agreement before placing an Order.

3. Subject of the Agreement

  1. The Seller undertakes to sell and deliver goods ordered by the Buyer through the Site, and the Buyer agrees to accept and pay for the goods under the terms of this Agreement.
  2. The right of ownership of the goods passes to the Buyer upon full payment and receipt of the goods.

4. Procedure for Placing Orders

  1. The Buyer independently places an Order on the Site using the appropriate interface or by contacting the Seller's representative by phone or messenger.
  2. The Seller has the right to refuse to fulfill an order if the information provided by the Buyer is incomplete or inaccurate, or if the product is out of stock.

5. Payment and Delivery

  1. Payment methods for goods and delivery terms are indicated on the Site and may vary depending on the region and selected delivery method.
  2. Delivery of goods is carried out within the territory of Ukraine and may be performed by third-party delivery services.

6. Return and Exchange of Goods

  1. The Buyer has the right to return or exchange goods of proper quality within 14 days of receipt, in accordance with the current legislation of Ukraine.
  2. The return of goods of improper quality is carried out under the terms established by the Consumer Protection Law of Ukraine.

7. Privacy and Personal Data

  1. By using the Site, the Buyer consents to the collection and processing of their personal data in accordance with the Privacy Policy.
  2. The Seller undertakes not to disclose or transfer the Buyer's personal data to third parties, except in cases provided for by law or the Privacy Policy.

8. Final Provisions

  1. All possible disputes arising from this Agreement shall be resolved through negotiations. If the parties cannot reach an agreement, the dispute shall be resolved in court in accordance with the current legislation of Ukraine.
  2. The invalidity of any provision of this Agreement does not invalidate the entire Agreement.
  3. The Seller’s failure to act in the event of a breach of the Agreement by the Buyer does not deprive the Seller of the right to take appropriate action later.

9. Return Procedure

  1. Return processing. To return any product, regardless of the reasons for the return, the Buyer must:
    • include all components and accompanying documents in the package;
    • include a return application and a payment document in the package with the product;
    • pack the product in accordance with the conditions specified in this section;
    • pay for delivery.
  2. The return application must be signed by the Buyer and contain the following data:
    • name and quantity of the returned goods;
    • actual reasons for the return (in case of defects - their list);
    • full name, contact details of the Buyer and the date of receipt of the goods by him.
  3. A payment document is a check or receipt issued by the Seller or the relevant payment service. The following are not considered valid: control tape copies, police or bank certificates, terminal receipts, SMS about transactions, or witness statements.
  4. In the absence of a return application or a payment document, the Seller has the right not to consider the issue of returning the goods until receiving the relevant documents from the Buyer.
  5. Packaging. Goods supplied in individual packaging (manufacturer's packaging) must be returned in such packaging. When sending, the packaging must be additionally protected to preserve its integrity and appearance.
  6. The Seller has the right to refuse to accept goods if they are improperly packaged upon return and traces or damage appear on the packaging (including scratches, creases, markings, tape, etc.).
  7. Delivery of the returned goods to the Seller shall be paid by the Buyer.
  8. Regardless of the type of goods, the Seller has the right not to accept the return if the goods are sent on cash on delivery terms.
  9. If the return delivery is legally at the Seller’s expense (e.g., for large or defective goods), compensation will be made after confirmation of grounds.
  10. To receive full compensation in case of parcel loss, the parcel must be insured for at least the full value of the returned goods.
  11. Goods returned without valid grounds will be shipped back to the Buyer at their expense.
  12. Upon confirmation of valid return grounds, the purchase agreement is considered terminated on the date of receipt of the goods and documents or confirmation of return eligibility.
  13. If the Buyer returns goods that are not eligible for return and does not agree to take them back, the Seller may dispose of such goods at their own discretion.

10. Refunds

  1. The funds are returned to the Buyer after the Seller receives the returned goods and confirms the existence of grounds for return.
  2. When paying for the order through a payment system (WayForPay, Novapay or any other), the refund will be made to the same card that was used to pay for the goods.
  3. In the event of the impossibility of returning the money to the original payment card, the Buyer must, at the request of the Seller, provide:
    • passport data and/or taxpayer’s identification number;
    • bank card or account details, or data for a postal money transfer.
  4. The Buyer is responsible for providing the correct details for the refund.
  5. The refund period for disputed returns (e.g. damaged or mismatched goods) may be extended while the Seller verifies the situation.

11. Promotional Activities

  1. Unless otherwise stated on the Site, it is considered that:
    • rules and conditions for promotions, including receiving bonuses or participating in competitions, are published on the Site and/or can be found by calling the Administrator’s call center;
    • promotions are valid throughout Ukraine, excluding territories where delivery is not possible.

12. Relations with the Administrator

  1. All obligations arising from purchase agreements on the Site are borne by the Seller. The Administrator is not liable for the Seller’s actions or obligations.
  2. If the Administrator is not the Seller, they are not responsible for sales, delivery, warranty, refunds, or Buyer expectations related to the goods.
  3. The Administrator is not responsible for the Buyer’s losses resulting from purchases or the actions of third parties (payment or delivery services, etc.).
  4. The content of all communication with the Administrator (including phone or chat) may be recorded. By engaging, the Buyer agrees to such recording and use of data for issue resolution.
  5. The Administrator may block a Buyer or report them to authorities if their actions are deemed fraudulent, abusive, or harmful to others.
  6. Even if the Buyer–Seller agreement is terminated, this agreement with the Administrator remains valid for 3 years from the Buyer’s last visit to the Site (unless otherwise specified in the Privacy Policy).
  7. The Seller accepts this agreement by posting offers on the Site.

13. Final Clauses

  1. This agreement is valid indefinitely unless otherwise stated on the Site. Orders are accepted as long as the goods are in stock.
  2. The terms of this agreement may change at any time without notice. Changes take effect from publication and do not apply retroactively.
  3. The Buyer may not unilaterally amend the agreement.
  4. Fees for electronic communication services used while visiting the Site must not exceed standard rates.